Shipping & returns
The short version: fast, free over $99, and painless if something's wrong.
Shipping
- Free shipping on orders over $99. In-stock items usually ship within 1–2 business days from the nearest partner warehouse, and most orders arrive in 2–5 business days.
- Special orders ship from the manufacturer or distributor and are marked on the product page with how long they usually take to ship (3–6 business days), plus the usual delivery time.
- Orders under $99 ship for a flat $9.95.
- Furniture and case-quantity paper may ship separately; we'll email tracking for every box.
- Track any order any time from Order status in your account.
Returns
- 30-day returns on unopened items in original packaging, refunded to your original payment method. If you change your mind or ordered the wrong item, a 20% restocking fee is deducted from the refund. There's no fee if an item arrives damaged, defective or isn't what you ordered.
- Some items can't be returned (the manufacturer's or distributor's rule, often for special orders and safety gear). They say Non-returnable on the product page. If one arrives damaged or isn't what you ordered, contact us.
- Compatibility guarantee: if a cartridge doesn't work in the printer it's listed for, the 30-day window doesn't matter — we send a free return label and a replacement or refund, your choice.
- Start any return by calling 1-800-967-8775 or emailing support@inkytoners.com with your order number.